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Publication details

Publication CODE Title
ISO/IEC TS 20000-5:2022 (2022-01) INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: IMPLEMENTATION GUIDANCE FOR ISO/IEC 20000-1
 
Price Excl. VAT Total number of pages, tables and drawings
160.00 € 33.
Description
ISO/IEC TS 20000-5:2022 This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
Class  C990  (IEC PUBLICATIONS IEC PUBLICATIONS)
Available files
EN version

Status
Status IEC PUBLICATION
Situation Currently active
Origin
Committee ISO/IEC JTC 1/SC 40
IT Service Management and IT Governance
Approval
BEC Approval 2022-01-13
ICS-Code (International Standards Classification) 35.020 , 03.080.99
NBN Status New
IEC publication date 2022-01-13
IEC file modification date 2022-01-17
IEC last modification date 2022-01-17