| Publication CODE |
Title |
| IEC 61968-8:2015 (2015-05) |
APPLICATION INTEGRATION AT ELECTRIC UTILITIES - SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT - PART 8: INTERFACES FOR CUSTOMER OPERATIONS |
| |
| Price Excl. VAT |
Total number of pages, tables and drawings |
|
318.00 €
|
58 P.. |
Description
IEC 61968-8:2015 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
|
| Class |
C990
(IEC PUBLICATIONS IEC PUBLICATIONS)
|
| Status |
IEC PUBLICATION |
| Situation |
Currently active
|
|
| Committee |
TC 57
POWER SYSTEM CONTROL AND ASSOCIATED COMMUNICATIONS
|
| Responsible |
Monsieur DE LEEUW Thierry, Technical Officer
Diamant Building
Bd Auguste Reyers, 80
1030
BRUXELLES
Phone: +32 2 706 85 72
E-mail: thierry.deleeuw@ceb-bec.be
|
| BEC Approval |
2015-05-27 |
| ICS-Code (International Standards Classification) |
33.200
|
| NBN Status |
New |
|
| IEC publication date |
2015-05-27 |
| IEC stability date |
2020-12-31 |
| IEC file modification date |
2015-05-26 |
| IEC last modification date |
2018-07-13 |
|
