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Publication details

Publication CODE Title
ISO/IEC TS 33054:2020 (2020-06) INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PROCESS REFERENCE MODEL FOR SERVICE MANAGEMENT
 
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Description
This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).
Class  C990  (IEC PUBLICATIONS IEC PUBLICATIONS)
Available files
EN version

Status
Status IEC PUBLICATION
Situation Currently active
Origin
Committee ISO/IEC JTC 1/SC 7
SOFTWARE ENGINEERING
Approval
BEC Approval 2020-06-02
ICS-Code (International Standards Classification) 35.080
NBN Status New
IEC publication date 2020-06-02
IEC file modification date 2020-06-08
IEC last modification date 2020-06-08