| Publication CODE |
Title |
| ISO/IEC TR 20000-9:2015 (2015-02) |
INFORMATION TECHNOLOGY -- SERVICE MANAGEMENT -- PART 9: GUIDANCE ON THE APPLICATION OF ISO/IEC 20000-1 TO CLOUD SERVICES |
| |
| Price Excl. VAT |
Total number of pages, tables and drawings |
|
160.00 €
|
30. |
Description
ISO/IEC TR 20000-9:2015 provides guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services. It is applicable to different categories of cloud service, such as those defined in ISO/IEC 17788/ITU-T Y.3500 and ISO/IEC 17789/ITU-T Y.3502, including, but not limited to, the following: a) infrastructure as a service (IaaS); b) platform as a service (PaaS); c) software as a service (SaaS). It is also applicable to public, private, community, and hybrid cloud deployment models. The applicability of ISO/IEC 20000-1 is independent of the type of technology or service model used to deliver the services. All requirements in ISO/IEC 20000-1 can be applicable to cloud service providers. The structure of ISO/IEC TR 20000-9:2015 does not follow the structure of ISO/IEC 20000-1. The guidance is presented as a set of scenarios that can address many of the typical activities of a cloud service provider. The guidance in ISO/IEC TR 20000-9:2015 can also be useful for customers of cloud service providers. This part of ISO/IEC TR 20000-9:2015 can be used as guidance for a cloud service provider in designing, managing, or improving an SMS to support cloud services. ISO/IEC TR 20000-9:2015 does not add any requirements to those stated in ISO/IEC 20000-1 and does not state explicitly how evidence can be provided to an assessor or auditor. The scope of ISO/IEC TR 20000-9:2015 excludes any specifications for products or tools.
|
| Class |
C990
(IEC PUBLICATIONS IEC PUBLICATIONS)
|
| Status |
IEC PUBLICATION |
| Situation |
Withdrawn
|
|
| Committee |
ISO/IEC JTC 1/SC 40
IT Service Management and IT Governance
|
| BEC Approval |
2015-02-16 |
| ICS-Code (International Standards Classification) |
03.080.99
, 35.020
|
| NBN Status |
New |
|
| IEC publication date |
2015-02-16 |
| IEC file modification date |
2015-02-23 |
| IEC last modification date |
2018-10-01 |
|
