| Publication CODE |
Title |
| ISO/IEC 30105-1:2016 (2016-11) |
INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 1: PROCESS REFERENCE MODEL (PRM) |
| |
| Price Excl. VAT |
Total number of pages, tables and drawings |
|
137.00 €
|
24. |
Description
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
|
| Class |
C990
(IEC PUBLICATIONS IEC PUBLICATIONS)
|
| Status |
IEC PUBLICATION |
| Situation |
Currently active
|
|
| Committee |
ISO/IEC JTC 1/SC 40
IT Service Management and IT Governance
|
| BEC Approval |
2016-11-16 |
| ICS-Code (International Standards Classification) |
35.080
|
| NBN Status |
New |
|
| IEC publication date |
2016-11-16 |
| IEC file modification date |
2016-11-22 |
| IEC last modification date |
2018-03-21 |
|
