| Publication CODE |
Title |
| ISO/IEC 20000-2:2019 (2019-08) |
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS |
| |
| Price Excl. VAT |
Total number of pages, tables and drawings |
|
206.00 €
|
63. |
Description
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
|
| Class |
C990
(IEC PUBLICATIONS IEC PUBLICATIONS)
|
| Committee |
ISO/IEC JTC 1/SC 40
IT Service Management and IT Governance
|
| BEC Approval |
2019-08-19 |
| ICS-Code (International Standards Classification) |
03.080.99
, 35.020
|
| NBN Status |
New |
|
| IEC publication date |
2019-08-19 |
| IEC file modification date |
2019-08-26 |
| IEC last modification date |
2019-08-26 |
|
