| Publication CODE |
Title |
| ISO/IEC TR 30105-7:2019 (2019-11) |
INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 7: EXEMPLAR FOR MATURITY ASSESSMENT |
| |
| Price Excl. VAT |
Total number of pages, tables and drawings |
|
137.00 €
|
22. |
Description
This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider.
This document:
- uses the set of indicators for process performance and process capability;
- helps to collect the objective evidence that enables an assessor to determine the process ratings;
- helps to assess the result of the process capability level;
- serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
- is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
- supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
|
| Class |
C990
(IEC PUBLICATIONS IEC PUBLICATIONS)
|
| Status |
IEC PUBLICATION |
| Situation |
Currently active
|
|
| Committee |
ISO/IEC JTC 1/SC 40
IT Service Management and IT Governance
|
| BEC Approval |
2019-11-04 |
| ICS-Code (International Standards Classification) |
35.020
|
| NBN Status |
New |
|
| IEC publication date |
2019-11-04 |
| IEC file modification date |
2019-11-12 |
| IEC last modification date |
2019-11-12 |
|
