| Publication CODE |
Title |
| ISO/IEC TS 20000-11:2021 (2021-08) |
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 11: GUIDANCE ON THE RELATIONSHIP BETWEEN ISO/IEC 20000-1 AND SERVICE MANAGEMENT FRAMEWORKS: ITIL® |
| |
| Price Excl. VAT |
Total number of pages, tables and drawings |
|
206.00 €
|
53. |
Description
This document provides guidance on the relationship between ISO/IEC 20000-1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000-1, including:
a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000-1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000-1;
c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000-1.
Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000'1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000'1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000'1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.
|
| Class |
C990
(IEC PUBLICATIONS IEC PUBLICATIONS)
|
| Status |
IEC PUBLICATION |
| Situation |
Currently active
|
|
| Committee |
ISO/IEC JTC 1/SC 40
IT Service Management and IT Governance
|
| BEC Approval |
2021-08-27 |
| ICS-Code (International Standards Classification) |
35.020
, 03.080.99
|
| NBN Status |
New |
|
| IEC publication date |
2021-08-27 |
| IEC file modification date |
2021-08-30 |
| IEC last modification date |
2021-08-30 |
|
