| Publication CODE |
Title |
| ISO/IEC TR 20000-10:2013 (2013-10) |
INFORMATION TECHNOLOGY -- SERVICE MANAGEMENT -- PART 10: CONCEPTS AND TERMINOLOGY |
| |
| Price Excl. VAT |
Total number of pages, tables and drawings |
|
137.00 €
|
20 P.. |
Description
ISO/IEC/TR 20000-10:2013 provides an overview of the concepts and the terminology of ISO/IEC 20000. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts. ISO/IEC/TR 20000-10:2013 is intended to become the authoritative source for definitions used in all the parts of ISO/IEC 20000. Terms defined in ISO/IEC/TR 20000-10:2013 will be removed from other published parts of ISO/IEC 20000 as they are updated.
ISO/IEC/TR 20000-10:2013 identifies other documents that have relationships with ISO/IEC 20000-1:2011 and identifies common areas with related International Standards to aid the use and integration of multiple International Standards in organizations.
ISO/IEC/TR 20000-10:2013 can be used by any organization or individual involved in the planning, design, transition, delivery and improvement of services using ISO/IEC 20000. More specifically, it:
- defines the terms used in ISO/IEC 20000;
- promotes cohesion between the parts of ISO/IEC 20000 by explaining the concepts and terminology used across all parts;
- contributes to the understanding of ISO/IEC 20000 by clarifying the relationships between all the parts;
- clarifies the possible interfaces and integration between the service provider's SMS and other management systems;
- provides an overview of other International Standards which can be used in combination with ISO/IEC 20000;
- identifies common areas between ISO/IEC 20000-1 and other International Standards.
ISO/IEC/TR 20000-10:2013 describes the core concepts of ISO/IEC 20000, identifying how the different parts interact to support ISO/IEC 20000-1:2011. It also describes the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. ISO/IEC/TR 20000-10:2013 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
|
| Class |
C990
(IEC PUBLICATIONS IEC PUBLICATIONS)
|
| Committee |
ISO/IEC JTC 1/SC 40
IT Service Management and IT Governance
|
| Registration |
137640 |
| ICS-Code (International Standards Classification) |
35.020
, 03.080.99
|
| NBN Status |
New |
|
| IEC publication date |
2013-10-30 |
| IEC last modification date |
2015-11-18 |
|
