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Publication details

Publication CODE Title
ISO/IEC TR 20000-5:2010 (2010-04) INFORMATION TECHNOLOGY -- SERVICE MANAGEMENT -- PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
 
Price Excl. VAT Total number of pages, tables and drawings
160.00 € 31.
Description
ISO/IEC TR 20000-5:2010 is an exemplar implementation plan providing guidance to service providers on how to implement a service management system to fulfil the requirements of ISO/IEC 20000-1 or for service providers who are planning service improvements and intending to use ISO/IEC 20000 as a business goal. It could also be useful for those advising service providers on how to best achieve the requirements of ISO/IEC 20000-1.

ISO/IEC TR 20000-5:2010 includes advice for service providers on a suitable order in which to plan and implement improvements. It is suggested that a generic three-phase approach is used to implement a service management system. The phased approach provides a structured framework to prioritize and manage the implementation activities.

ISO/IEC TR 20000-5:2010 includes advice on development of a business case, the start up project, and a list of the main activities required to implement ISO/IEC 20000-1 successfully for each phase. It also provides supporting information, advice and guidance that may be useful for the implementation project, including developing objectives, developing policies, document and record management and sample process documentation.

ISO/IEC TR 20000-5:2010 is for guidance only. The service provider has the option of choosing their own implementation sequence to implement a service management system.
Class  C990  (IEC PUBLICATIONS IEC PUBLICATIONS)
Available files
EN version

Status
Status IEC PUBLICATION
Situation Withdrawn
Replaced by  ISO/IEC TR 20000-5:2013
Origin
Committee ISO/IEC JTC 1
INFORMATION TECHNOLOGY
Approval
BEC Approval 2010-04-26
ICS-Code (International Standards Classification) 35.040
NBN Status New
IEC publication date 2010-04-26
IEC last modification date 2014-04-14