Publication details
| Publication CODE |
Title |
| ISO/IEC GUIDE 76:2008 (2008-01) |
DEVELOPMENT OF SERVICE STANDARDS -- RECOMMENDATIONS FOR ADDRESSING CONSUMER ISSUES |
| |
| Price Excl. VAT |
Total number of pages, tables and drawings |
|
0.00 €
|
32 P. |
Description
ISO/IEC Guide 76:2008 provides general guidance on the issues to be considered in standards for services. On the basis of this guidance, detailed standards can be prepared for any service. ISO/IEC Guide 76:2008 provides a checklist which can be used by consumer representatives and others participating in the process of standards development. Use of the checklist enables full consideration to be given to all matters of consumer interest, including the needs of children, older persons, persons with disabilities and those from different ethnic and cultural heritages.
ISO/IEC Guide 76:2008 is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid, but it also has relevance for public or charitable services in which there is a consumer, a user or a participant, but not necessarily a purchase, e.g. education, health and care provision.
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| Class |
C990
(IEC PUBLICATIONS IEC PUBLICATIONS)
|
Available files
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ATTENTION: With some browsers, you may experience problems if you open the downloaded file directly. If you experience this problem, please first save the file locally and then open it |
Status
Origin
| Committee |
ISO/COPOLCO
[Text at this stage is not available in English]
|
Approval
| BEC Approval |
2008-01-16 |
| ICS-Code (International Standards Classification) |
03.080.01
|
| NBN Status |
New |
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| IEC publication date |
2008-01-16 |
| IEC last modification date |
2018-10-17 |
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