| Publication CODE |
Title |
| ISO/IEC 30105-8:2022 (2022-12) |
INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 8: CONTINUAL PERFORMANCE IMPROVEMENT (CPI) OF ITES-BPO |
| |
| Price Excl. VAT |
Total number of pages, tables and drawings |
|
137.00 €
|
25. |
Description
ISO/IEC 30105-8:2022 This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
|
| Class |
C990
(IEC PUBLICATIONS IEC PUBLICATIONS)
|
| Status |
IEC PUBLICATION |
| Situation |
Currently active
|
|
| Committee |
ISO/IEC JTC 1/SC 40
IT Service Management and IT Governance
|
| BEC Approval |
2022-12-13 |
| ICS-Code (International Standards Classification) |
35.020
|
| NBN Status |
New |
|
| IEC publication date |
2022-12-13 |
| IEC file modification date |
2022-12-31 |
| IEC last modification date |
2022-12-31 |
|
